Refund Policy
We're committed to providing transparent and fair refund procedures. Here's everything you need to know about requesting refunds for kalvenoruthi's financial education services.
Refund Eligibility Requirements
Course Completion Status
Refunds are available for courses where less than 25% of content has been accessed. Once you've progressed beyond the first quarter of course materials, refund eligibility expires due to significant educational value already received.
Time-Based Conditions
All refund requests must be submitted within 14 days of purchase for individual courses, or within 30 days for comprehensive program bundles. This timeframe begins from your initial payment processing date.
Technical Issues
If persistent technical problems prevent course access despite our support team's troubleshooting efforts, full refunds are available regardless of standard time limits. Documentation of support interactions is required.
Duplicate Purchases
Accidental duplicate enrollments receive immediate full refunds when reported within 7 days. Our system flags unusual purchasing patterns, but prompt reporting helps expedite the refund process.
Medical Circumstances
Extended refund consideration is available for documented medical situations that prevent course participation. Medical verification and case-by-case review determine eligibility and refund amounts.
Content Quality Standards
If course content significantly differs from advertised descriptions or contains technical errors affecting learning outcomes, refunds are considered after content review and verification of reported issues.
Step-by-Step Refund Process
Submit Refund Request
Email info@kalvenoruthi.com with your purchase details, reason for refund, and account information. Include your order number and original payment method details for faster processing.
Complete immediatelyInitial Review & Confirmation
Our customer service team reviews your request against eligibility criteria and confirms receipt. You'll receive an acknowledgment email with your case reference number within one business day.
1-2 business daysAccount & Progress Verification
We verify your course progress, access history, and compliance with refund policy terms. Additional documentation may be requested for special circumstances or technical issue claims.
2-3 business daysRefund Decision Communication
You'll receive detailed notification about refund approval or denial, including explanation of decision factors. Approved refunds include processing timeline and expected completion dates.
1 business day after reviewPayment Processing & Completion
Approved refunds are processed to your original payment method. You'll receive confirmation when the refund is initiated and can expect funds according to your payment method's standard timeframes.
3-10 business days depending on payment methodImportant Refund Limitations
Certain items are non-refundable including: downloaded digital materials, completed certification programs, and courses accessed beyond the 25% completion threshold. Promotional prices and bundle discounts may affect partial refund calculations. Gift purchases follow different refund procedures and require gift recipient consent for processing.
Refund Processing by Payment Method
Credit Cards
3-5 business days
Bank Transfers
5-7 business days
Digital Wallets
1-3 business days
Mobile Payments
2-4 business days
Need Refund Assistance?
Our customer service team is here to help with refund questions and guide you through the process. We're committed to resolving your concerns fairly and efficiently.